Problems with check donations

Below are answers to common questions about submitting check donations using a mobile device.

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I accidentally uploaded the same check twice

If the same check is submitted more than once, our system automatically detects the duplicate.

What happens:

• Only one submission is processed
• Any duplicates are automatically removed
• The donor is not charged more than once
• The check is submitted to the bank a single time
• The duplicate entry should be removed from your fundraising page within a few days

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I submitted a check for the wrong amount

If a check is submitted with an incorrect amount, it is flagged for review and corrected automatically.

What happens:

• The check is processed for the correct amount
• Your fundraising total updates to reflect the correct amount
• Changes typically appear on your fundraising page within a few days
• No additional action is needed.

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I’m receiving an error when trying to upload a check

Check uploads may fail if the images do not meet processing requirements. Make sure all of the following are true before submitting again:

Photo requirements

• Take photos in landscape orientation (not portrait)
• Use good lighting so all details are clearly visible
• Place the check on a blank, dark surface
• Ensure both front and back images are clear and not blurry

Check requirements

• The check is written in U.S. dollars
• The endorsement uses a dark pen and is legible
• There is no writing crossing through the numbers at the bottom of the check
• The check is flat, with no folds, creases, or bends

Correcting any of the above issues usually resolves upload errors.

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Why was my check donation voided?

A check donation may be voided for several reasons, including:

• The check image was unclear or partially cut off
• The same check was already deposited using a mobile device
• Required details could not be verified

If you’re unsure why a check was voided or need help resolving the issue, please reach out for assistance.

Still need help? 
 Email: supportservices@bloodcancerunited.org
 Call:  888-557-7177, Monday through Friday, 9 am - 6 pm ET