How are matching gifts credited to my fundraising?
After a donor submits a matching gift request, the company will contact LLS to confirm that the original donation was made. Once LLS verifies the request, the matching gift is considered promised and will appear in your Fundraising Tools within 24 hours. Matching gift promises count toward your fundraising total and can be viewed on the Promises tab of Fundraising Tools. Matching gift promises will also be included in the total on your fundraising webpage. Please note that not all campaigns support promises.
When will a matching gift promise be created?
There are many factors that influence the timing of when a matching gift promise will appear in your Fundraising Tools. After a donor submits a matching gift request, the company will contact LLS to confirm that the original donation was made. Once LLS verifies the request, the matching gift is considered promised and will appear in your Fundraising Tools within 24 hours. The normal length of time between submission and promise creation is 1 day to 2 weeks. If you believe a matching gift promise is missing, please email matchinggifts@lls.org and include the donor and company names. Please note that not all campaigns support promises.
What happens when the matching gift is received?
All matching gifts received are processed as new donations and can be viewed on the Donations tab of your Fundraising Tools and on your fundraising webpage. The new donation will replace the matching gift promise, if one exists. Please email matchinggifts@lls.org with any questions pertaining to specific matching gifts. Please note that not all campaigns support promises.
Can a matching gift fund be applied to a different event?
Matching gifts can only be applied to the event where the original transaction resides.
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