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Registration Error - Signatures Do Not Match

If you received the error "signatures do not match," we apologize. Most of the time, this is due to heightened security on your network. Those who attempt registration from a hospital, financial institution, or school are often blocked by a form of network security set up at the administrative level.

If this is not the case, please try these troubleshooting steps:

  • Try entering your signature with two spaces between your first and last name.
  • Return to where you first entered your name; if you used AUTOFILL, please clear those fields and enter your name using the keyboard.
  • If you typed the information, please check for hidden spaces at the beginning or end of your name - remove any extra spaces. The system sees each character as part of your name, even if it is a blank space.

If the signature error continues to appear and you are trying to register for the Firefighter Stairclimb, please give us a call at 888-557-7177. If you are registering for Light The Night, please reply to this message with the following information:

The event you wish to join:

Your name:

Email address:

Home address:

If you are creating or joining a team - please include the name of the team:


After registration, you will receive a Welcome Message to the email address provided.

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  1. Lamphier Becky (National Office)

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