Username and Password

Change Username or Password

You can change your username and password by clicking on the downward arrow next to your profile picture and choosing ‘My Profile’ > “Manage Password”.  Once you have made the desired changes click “Save”.

Forgotten Username or Password

At the sign-in screen, click on the “Forgot Password” link and enter the email address that you used for your registration. An email will be sent that provides steps for resetting your sign-in information.  If you registered using Google+, please note that you cannot reset your password, this must be done through our system, please reach out to our support team. Email us at customersupport@lls.org or call us at 888-557-7177, Monday through Friday, 9am-4:30pm ET