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Account & Profile Management

Username and password, updating profile, emergency contact and managing multiple events.

  • Forgot your username or password

    On the sign-in screen, click Forgot Password Enter the email used when you registered for your event You will receive an email with a link. Click the link to reset your password Variations -If you reg...

  • Change your username or password

    Click the downward arrow next to your profile picture Choose My Profile > Manage Password  Make your changes Click Save...

  • Emergency Contact

    Why do you need emergency contact info? This only applies to Team In Training participants.  Emergency Information is required in case you get hurt while training or participating at the event....

  • Multiple Events How to View

    Shown at the top of the screen is the name of the event for which data is being displayed on all screens and tabs.  That event name is there no matter which tab you click on and where you are on the s...

  • Profile Update

    You can change your address, phone number or email address by clicking on the downward arrow next to your profile picture and choosing “My Profile”> “My Profile”.  You can also add alternate address, ...

  • Registration Error - Signatures Do Not Match

    If you received the error signatures do not match, we apologize. Most of the time, this is due to heightened security on your network. Those who attempt registration from a hospital, financial institu...

  • Firefighter Climb - Swaps and Drops

    Swaps and Drops  If a participant needs to drop from the event, they must complete the Swaps and Drops form: https://forms.office.com/pages/responsepage.aspx?id=VrZcw2tckECeGdY1dGJC5G8wyX0FJ8ZAieXhAzp...