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Declined Donation

The most common reason why a donation is declined is due to the CVV code or billing zip code.

If this information does not match what your credit card has on file for you, the donation will decline on our end. This security is intended to prevent someone from fraudulently using your credit card. However, even though we decline it, the bank approves the transaction and makes it a pending debit from your account, so it's possible to see the declined donation as a pending charge on your card. We never pick up the money and the transaction drops off in 7-10 days.

You can go ahead and re-submit your donation, and rest assured that you will not be double charged.

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