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Donation Issues and Solutions

Declined donation, refund and how to contact us.

  • Contact Us

    Email us atĀ customersupport@bloodcancerunited.org or Call us at 888-557-7177, Monday through Friday, 9 am - 6 pm ET...

  • Why your online donation was declined

    The most common reason why a donation is declined is because the billing zip code or security code (CVV) entered does not match the information on file. Why you may see a pending charge Even though th...

  • Request a refund

    Within 30 days of your donation, please call 888-557-7177, Monday through Friday, 9 am - 6 pm ET or e-mail customersupport@bloodcancerunited.org. Provide the below information: Donor Name: Donation Da...