The most common reason why a donation is declined is because the billing zip code or security code (CVV) entered does not match the information on file.
Why you may see a pending charge
Even though the card was declined, your bank may show a temporary pending charge. Please know, while the transaction was authorized by your bank, no funds were collected or received. Pending charges typically drop off in 7 - 10 days.
What to do if your card declines
Resubmit your donation using:
- The correct billing zip code
- The correct CVV/security code
- A different card, if needed
You will not be double charged since the original donation was not successful.
Still having trouble?
If you card continues to decline, you can try an alternate payment method or donate with help from our team.
See donate by phone for instructions or
Call us at 888-557-7177, Monday through Friday, 9 am - 6 pm ET.
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