Knowledgebase
I am having trouble donating. Why?
Posted by Helen Ellis on 18 July 2008 03:54 PM

When you donate:

1. Please make sure you don't have any spaces in your credit card number and telephone number. 

2. Make sure that the credit card type matches the type of card you are using. 

3. Make sure that the expiration date and cardholders name match. 

4. Do not use a $, decimal point or comma when specifying the amount of your donation. 

5. Make sure that you are not putting in too much text in the "donor comments" area (max 1024 characters).

6. Make sure that the address you type in is exactly the same as the address your credit card has on file for you. 

 

If these suggestions don't fix your problem please call us at 1-888-lls-7177 and we can process the donation for you.

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