Knowledgebase
Refund Policy
Posted by - NA - on 15 April 2008 01:42 PM
Per LLS Finance, the refund policy is in line with e-commerce guidelines and consistent with our bank's requirement by providing donors with information on how to initiate a refund by contacting us through a 1-800 number directed to the LLS call center.
 
Participants who have to make up funds at recommitment, should be charged through the chapter's Paymentech terminal not through the website.  A TNT participant will not be able to initiate a refund through the website as the charge will have been made through the chapter terminal and the chapter will need to request the refund through a check request.  This will limit refunds on the website just to donors as the refunds must be matched to an original donation before a full or partial refund will be given.
 

LLS Donation Refund Policy

If you change your mind about contributing to Team In Training, we are happy to honor your decision.

To request a refund, you can either call 1-888-LLS-7177 to talk to a customer service representative, write to The Leukemia & Lymphoma Society 1311 Mamaroneck Avenue, White Plains, NY 10605 Attn: Support Services, or e-mail SupportServices@LLS.org.

Refunds will be issued as a credit to the credit card used for the original contribution. Please be sure to provide the confirmation number from the original receipt.

Posted at http://www.teamintraining.org/siteinfo/refund

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